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Date: 2010-07-29 11:56:51
First name:sam
Number of calls made to support: 1
Minutes of life wasted: 11
Final level of frustration: 9 (10 is bad) |
| Description:I lost my job a couple of years ago and needed to cut down on my bills. Vonage refused to let me out of my contract for under some huge fee. I had to keep the service even though I had replaced it with something cheaper, even though it wasn't hooked up, for months, and then was STILL charged 99 dollars just to get out of the contract. I got another job but I'll never, ever get vonage back or recommend it to anyone in their right mind. |
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Date: 2010-07-27 15:14:12
First name:Joe
Number of calls made to support: 5
Minutes of life wasted: 2 hrs
Final level of frustration: 9 (10 is bad) |
| Description:Trying to port a phone number into Vonage -
Terrible customer support, transferred multiple times during phone call to get to correct dept. At each new transfer was required to give security questions ( four times each call).
Spare hours from your life and DO NOT BUY VONAGE |
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Date: 2010-07-27 12:05:18
First name:Mike
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 10 (10 is bad) |
| Description:I am dealing with the same issue of trying to cancel Vonage as everyone else. So, I want to pass the following information along in case it is useful. According to Hoover's, the Chairman of Vonage is Jeff Citron and the CEO is Marc Lefar. The telephone # at Vonage is 732-528-2600 and the fax is 732-231-6783. So far, I haven't reached them, but by entering the first three letters of the last name, you get the names of other Vonage employees that you can try to connect with and request to be transferred to these two gentlemen. Citron's # rings than hangs up, but Lefar's # takes a message and promises to return your call. Haven't heard from him yet. Also, the fax seems to work. Customer service at Vonage refused to give me this information so I could complain personally. If I am able to resolve my issue directly with Corporate, I will let you know. |
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Date: 2010-07-25 23:41:33
First name:Rob
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 9 (10 is bad) |
| Description:Signed up for Vonage, got a Re furbished Modem (not sure of the Proper Name of the equipt). Immediately Noticed that the call quality was garbage, If u speak when your other party is speaking u drown them out, and lots of Echoing on the Line for sure. Cost me 148.00 Dollars to Cancel this Brutal rip off scheme. Stay Away Fm this Useless garbage called Vonage. I couldn't get my Home Alarm system to work, obviously it works over Telephone lines, Vonage is VOIP. They recommended that i use a Company that was only going to charge me like 700 Dollars to hook up, what a joke, my existing system has worked fine for over 10 yrs.My advice is to Never, ever use this company, u will be sorry in the long run, and will pay when u cancel unless u stay with them for 2 yrs, i dont know any Sane person who would do that.... |
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Date: 2010-07-23 19:52:39
First name:Myles
Number of calls made to support: 0
Minutes of life wasted: 0
Final level of frustration: 10 (10 is bad) |
| Description:I have tried to cancel my service for the last 3 months. There is no call activity on the line that I have for about 6 months.
VONAGE SUCKS!
Don’t buy any products from www.vonage.com. This company is a complete rip off.
They charged me $129.00 deposit on the router that I got with the service. I intended to return it but, they won’t accept it back so you know I’m not getting that deposit back either. SCAM
As of today I have tried to cancel my service 3 times in the last 3 months. The first two times they said, “OK we cancelled your account”. Later that month we got charged for monthly service again.
I have filed a complaint with the FTC and they have returned my call to get my account information. There has been no further action by the FTC.
Today they called us to collect on the account that should have been closed in March 2010. Vonage has internal records showing our cancellation attempt which was verified on the last phone call to cancel service. I had to cancel my debit cards at the request of my bank.
Ticket Number #24783726 was created today and Robert #59559 from customer service say’s it’s 7-10 days before he can help us.
Customer Service was so unhelpful. They consistently blame other departments.
I recorded the last conversation thanks to my helpful iPhone. :)
Visit my website http://www.mylesyamada.com/VonageSucks/VonageSucks.html |
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Date: 2010-07-22 17:47:51
First name:tech support again
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 10 (10 is bad) |
| Description:no one should have ever signed up for voange what a shitty company if i could find another job i would shit on my desk and leave this company is garbage the devices are bullshit and you guys are right the tech agents are fucking asshole and i am one of them.
this company asks for so much of its employees that many are quitting or being forced out. vonage is failing and websites like this are winning it is a very slow process but they are losing now we as tech support not sales are told to try and sell to every customer that we speak to. we are not sales but we are expected to try and sell more of this defective product to you.
the last person was correct the terms of service are written to fuck you over in case you try to leave. simple as that you try to cancel before the contract you are fucked and that is not fair at all. |
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Date: 2010-07-22 17:15:59
First name:Sabrina
Number of calls made to support: 6
Minutes of life wasted: 500+
Final level of frustration: 10 (10 is bad) |
| Description:I hate Vonage. Their tech support was the worst. For the most part I had no problem until I realized I needed a landline. I was guardian to my older brother and he had serious medical issues. I live on the coastline and lose my electricity often so I needed a landline. It took SIX calls to Vonage to get them to disconnect my service. I was put on hold and then hung up on the first three times. Then I was picked up by some asshole in India who gave me a phony name. When I told him what I wanted, I was put back on hold for over an hour before I was hung up on again. AOL used to employ this tactic, they figure you will just give up and they can keep billing you. I called the BBB and the FCC. The fifth time, I went through tech support and insisted on a warm transfer. Once again I was talking to India and told I had to answer their fifty question survey on why I was leaving Vonage. I told them I would not answer and just wanted to complete my disconnection, once again I was put on hold for ten minutes before India Steve came back on and told me I HAD to answer the survey or he could not disconnect my amount! I told him that was illegal and I wanted his supervisor. He said he was transferring me and hung up on me. On call #6 (hours on hold at this point -- over FOUR!), I again went through Tech Support and this time insisted on a Supervisor the minute I reached Tech Support. The Tech Support Supervisor put me through to a Disconnection Supervisor who was a real BITCH! She told me that the survey is a REQUIREMENT of cancellation and that's when I told her I was a telecommunication manager who checked with the FCC and that was ABSOLUTELY ILLEGAL. I insisted that she disconnect my account immediately and release my line immediately; I also informed her that I had filed a formal complaint with the FCC who wanted to know the outcome of this call and her full name. She would not give me a name other than Sheila. I told her it was also illegal for her to withhold that information and she quickly gave me a confirmation number for my disconnection and hung up on me. |
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Date: 2010-07-21 21:05:43
First name:f
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 9 (10 is bad) |
| Description:my experience with vonage: lost calls. dropped calls. calls we never received. at least a half-dozen service visits in 3-4 months. different service person every time. nothing every got solved. dropped vonage. |
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Date: 2010-07-19 19:23:59
First name:R
Number of calls made to support: 1000
Minutes of life wasted: 100000
Final level of frustration: 10 (10 is bad) |
| Description:I so hate this company!!! Somebody should sue them over the terms of service. Check there terms of service, somebody owe to sue them of the 5000 minutes limit... Of course I can't because I work for them!!! |
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Date: 2010-07-18 09:23:14
First name:Brent
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 9 (10 is bad) |
| Description:Horrible technical service, quality of voice was always bad from day one, echoing and chopping, people not being able to hear me at all. Charging me 150 dollars to cancel there extremely garbage service. This company is just out to steal your money. |
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