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Date: 2010-03-10 16:21:20
First name:Kanash
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 10 (10 is bad) |
| Description:I just recently bought vonage because i thought it was a good deal especially with the free long distance calls! But i was sooo wrong! everytime i tried to talk to my family over sea's i had horrible connection! i couldn't understand a thing they were saying and it was all static and they would get cutt off! i called customer support and they were horrible! i was trying to cancel buy appearently i couldn't because of an "update" I should have never cancelled my comcast digital voice! it was soo much better than vonage! Vonage is horrible and they keep losing customers everyday! i highly recommend comcast or ATnT for phone service since vonage sucks ass. |
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Date: 2010-03-07 12:36:08
First name:Shyam
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 10 (10 is bad) |
| Description:VONAGE SIMPLY SUCKS......I was in unlimited plan and I called 100 mins more i.e 5100 mins total and I refered three customers for Vonage..they disconnected the call and also took 180 dollar fime from my account..PLs pls and Pls DO NOT TAKE VONAGE..for calling India specifically..IT SUCKS |
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Date: 2010-03-04 15:20:52
First name:Lance
Number of calls made to support: 4
Minutes of life wasted: 75
Final level of frustration: 8 (10 is bad) |
| Description:THey have a thing called: Mid Cycle Billing... So, when the account goes over $75/£50, they automatically deduct monies from your bank account.
If there are not enough funds available, the account goes into a "Grace" period where you cannot make calls to Mobiles, nor can you make International calls. The thing is, is that this is a BUSINESS ACCOUNT. And, they do not seem to have the ability to increase the amount... After spending over an hour being bounced from the USA and the Philippines, I am fed up! I am trying to take my phone number with me... Wish me luck, Vonage sucks!
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Date: 2010-03-03 19:02:05
First name:cessy
Number of calls made to support: 5
Minutes of life wasted: hours
Final level of frustration: 10 (10 is bad) |
| Description:i got vonage because of the comercial.. it said that i did not need a land line to have phone service ... and i didnt hav a phone so i called and signed up... but wat they dont say is thaT u hav to sign up wit att.. which wasnt the problem bcuz att service worked and they r very helpful... but vonage didnt work at all and they keep trying to tell me it was so i unplugged it and keept it in the box 6 months later i was still getting charged for it so i cancelled and they tried to say that i owe them a cancell fee...well i paid $30. for 6 months of service tht didnt work isnt tht enoughthts $180 plus a fee plus the fee for the modem BULL now im in collections |
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Date: 2010-03-02 09:01:15
First name:Yvonne
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 4 (10 is bad) |
| Description:I just want to know if anyone else using Vonage has been blocked by CBS or Evercom trying to talk with an inmate? I had their service and the prison phone provider would not let my call go through., I called vonage and they would help. |
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Date: 2010-03-01 15:07:25
First name:CEC
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 7 (10 is bad) |
| Description:Over the past year I have been very unhappy with the "VoIP Vonage" Poor Quality. The only reason I have held off dropping them is because I am told you really have to fight to get your phone number back. We have had one ring calls, that do not register on my incoming Vonage account and enough other service interruptions to bail out of the service.
Has anyone had problems keeping their phone number when they terminate the service?
CEC |
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Date: 2010-02-26 16:33:37
First name:Scott
Number of calls made to support: 3
Minutes of life wasted: 30
Final level of frustration: 10 (10 is bad) |
| Description:I've been a vonage customer for 10 years. I've always had the premium plan ($24.99). Some time ago they eliminated the home premium and replaced it with the World plan. But they left existing customers on the old plan. So I was paying the same amount as the World plan, but was ALSO getting charged for long distance overseas.
Customer support told me they did notify customers of the change. They then changed their mind and said they didn't email existing customers, but they did a big ad campaign. Duh!
So for god knows how long I've been paying the same amount as the world plan, on an obsolete plan that's no longer available, and also been getting charged long distance.
Customer reps on the phone don't understand why I would b so pissed off that I want to tell the world how much I hate vonage.
I hate vonage. Hate them. |
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Date: 2010-02-25 18:28:33
First name:ww
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 2 (10 is bad) |
| Description:fxf |
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Date: 2010-02-25 09:16:58
First name:Joshua
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 9 (10 is bad) |
| Description:If anyone has canceled service with Vonage and is still having billing problems or had billing problems that were unresolved during the time when you did have service, I would love to help you pursue arbitration against Vonage to recover your monies. Please send me an e-mail. otter982@gmail.com |
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Date: 2010-02-24 16:24:29
First name:Derk
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 8 (10 is bad) |
| Description:I've been with Vonage for several years, for someone that wants to save money and have less expense to call Mexico I stayed with them. My bill averages about $50 a month for which I can call all of North America and Mexico. Having said that there are now better options such as OOMO where you buy a $180 box and basically get the same service as Vonage. However the buck pretty much stops with the $180 box after which you only pay a yearly government tax. |
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