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Date: 2009-07-02 17:02:54
First name:A.
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 7 (10 is bad) |
| Description:Their own service reps don't know how to use their serive. |
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Date: 2009-06-30 23:20:36
First name:Andrew
Number of calls made to support: 0
Minutes of life wasted: 0
Final level of frustration: 10 (10 is bad) |
| Description:CRIMINALS. WORSE THAN THE PHONE COMPANY I have paid hundeds of dollars to Vonage and have never made a SINGLE call. It started when I signed up 2 years ago but discoved that I couldn't use the system with our alarm company. When I tried to quit, the rep told me that I would have to pay a $300 cancellation charge. I later found out this was not true, but only after paying a whole additonal year for a service when I never even took the phone out of the box. |
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Date: 2009-06-30 18:46:04
First name:Michelle
Number of calls made to support: 5
Minutes of life wasted: 100
Final level of frustration: 9 (10 is bad) |
| Description:This service absolutely sucks, the quality of the lines is terrible, plus when I signed up, they said that their device could be used with a wireless connection, and it is fact could not, so I then had to purchase a V-Phone, more money wasted. The international lines are terrible, I tried to cancel, was given a free month - so that I could work out the technical issues (yeh right), then charged again, eventually decided just to take the loss, as it is totally not worth the aggrevation and waste of time. This service sucks and they are such snakes to rope you into a 2 year contract, they really should be investigated. |
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Date: 2009-06-30 08:37:22
First name:Eric
Number of calls made to support: 10
Minutes of life wasted: 400
Final level of frustration: 8 (10 is bad) |
| Description:They suck! Never able to get "Vongage Holdings" off the outgoing caller id. Kept knocking my internet connection off. Long hold times with morons on the phones. |
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Date: 2009-06-29 19:25:32
First name:Tom
Number of calls made to support: lots
Minutes of life wasted: lost count
Final level of frustration: 9 (10 is bad) |
| Description:They suck. Plain and simple. Cancelled today and the supervisor kept on telling me that I did not talk their "highest level of technical support" which she could connect me to immediately. The device has been in the box for a month. They are abject losers, and I had a pipe to work this service with. Do NOT use this service no matter what anyone says. DO NOT!!!!!! |
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Date: 2009-06-29 18:13:26
First name:Paul
Number of calls made to support: 11
Minutes of life wasted: 120
Final level of frustration: 10 (10 is bad) |
| Description:$134.00 cancellation charge even though i canceled on the 30th day of this 'service'. |
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Date: 2009-06-29 14:04:22
First name:Jeri
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 9 (10 is bad) |
| Description:I cancelled months ago- similar story of poor quality conversations for over a year. I jumped ship to time warner. I have a neighbor who reports that whenever she tries to call me, it says the line is out, or something to that effect. After googling, I saw something about vonage tying up your number, so people with vonage cannot make a call to a number that used to be vonage. Is anyone else familiar with this problem? |
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Date: 2009-06-29 11:34:08
First name:Will
Number of calls made to support: 3
Minutes of life wasted: ~60
Final level of frustration: 9 (10 is bad) |
| Description:If you call to cancel the service complaining about your lack of Vonage SIP parameters/credentials and they offer you a "free" V-Phone then
DO NOT FALL FOR IT. IT IS A TRAP.
They don't tell you that when you find out that the device is abject junk and when you subsequently call to cancel the service that they will charge you for the device even after having told you twelve times that it was free.
If you press the issue and escalate to a supervisor you'll find that they'll tell you that they will refund the price of the device if you return it to
BBB International
1100 Towbin Avenue
Lakewood, NJ 08701
I remain skeptical given their history.
FWIW: I've opened a deceptive practices case with the NJ Dept of Consumer affairs
http://www.njconsumeraffairs.gov/ |
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Date: 2009-06-27 05:39:37
First name:Paul
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 9 (10 is bad) |
| Description:So I have Vonage service and it is cool and apart from the usual crappy telephone service when you contact their call center I was ok with it. Then I decide to move to Europe for a bit and terminate the service. Turns out they are happy to sell you the service 24/7. But you can only cancel it Monday to Friday 9 till 5.
Vonage has broken the 3 rules of customer trust: 1) All services should be available at all times through all channels.
2) Never ask the same customer for the same detail twice - especially not on the same call.
3) If the customer ain't happy with your response, don't apologize, proactively offer to escelata.
bottom line. Phone service was ok - but customer service was bad. Not but Vonage again. |
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Date: 2009-06-26 14:00:05
First name:James
Number of calls made to support: 20+
Minutes of life wasted: hours
Final level of frustration: 9 (10 is bad) |
| Description:I spent nearly 3 months trying to cancel my Vonage service. They would give me a cancellation number and then they would bill my credit card. I would call and after a big run around and then give me a new cancellation number and then bill my credit card again.
I hate Vonage with every fiber on my being. They go out of the way to make everything related to canceling impossible. Even today if you go to their website and follow the cancellation instructions when you get to the last page it hangs and then gives you a message to call Vonage for assistance. Then after an hour on the phone no one can help you anyways. |
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