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Date: 2006-06-25 14:46:28
First name:Edward
Number of calls made to support: 16
Minutes of life wasted: 940
Final level of frustration: 10 (10 is bad) |
| Description:I received a call from Vonage to sign up. I had denied them befor. Said they would make an offer I cant refuse. Replace my 4 swbell lines and unlimited long distance for $84.92 (tax included) and would not be billed untill 3rd month. They would also throw in a fax line and a 800 number. Claimed that the only bill I would see over the next 90 days would be a 45 dollar credit card deduction.
They lied on ALL accounts.
I received 1 phone number for Vonage (not the 4). I called it to check my new number. It was already in use by a swbell customer in San Antonio. I called Vonage to notify and they told me that they wold take that number and give it to me. I tried my darnest to explain to them that they can not take a swbell customers number and give it to me - just give my a new number. After 3 days, multiple calls and hours of wasted time I finaly spoke to someone with half a brain and you understood the problem. He gave me a new number. I then asked for my oher three numbers and he said what other three? Well - nightmare ensues. 9 calls five days and over 12 hours of repeating myself they tell me to to order three new lines. Hey I already ordered 4 - whats the problem? Go back and listen to the recording when I was sold the service. Problem after probelm. I then attempted to cancell. Well, I was resold a bag of tricks on the problem being resolved. I then received a modem for two lines. Apparently problem was ongoing. Cant plug my 4 phones lines into 2 lines - I called to resolve problem only to find that they were inlcuding the free 800 and fax line as my 4 lines. I have never dealt with such a group of idiots in my life. I reexplained at naseum the services sold to me. Well - good news I finally ended up with 4 numbers and an 800. No fax yet. New problem. They billed my credit card numbers not agreeded to. They wil not honor the Sep 11 billing date nore the 84.92 commitment. This firm Vonaga is the biggest group of asses I have ever met. The stupidity is almost insane. Eventhough I signed up on the 12 of June and its now the 25 of June they told me if I cancelled I would be billed $39 for each line. What? I only had one number and it was not even good. Now I am pissed that they would waste so much of my time playing games with me. Its my turn and it puts a smile on my face. |
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Date: 2006-06-24 23:50:16
First name:Thomas
Number of calls made to support: 3
Minutes of life wasted: 52
Final level of frustration: 7 (10 is bad) |
| Description:Have had Vonage since March '06. My major complaint is that my connection is routinely lost. Being online or on the phone with someone is like anticipating a bomb going off...am I gonna lose my connection before I can finish this conversation email, etc. etc.? Customer service is a joke, yes, and I am kicking myself that I impulsively got into this mess before realizing that the words "vonage sucks" would give me 219,000 hits on Google! Jeez.... |
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Date: 2006-06-24 23:50:16
First name:B
Number of calls made to support: 10
Minutes of life wasted: thousands
Final level of frustration: 7 (10 is bad) |
| Description:I had Vonage last year and it was great. Free adapter which was FedEx to me over night. No charges for two months since my adapter went bad and kept cycling power after about a minute and new adapter was again Fedex overnight and I returned the old one prepaid in same box.
This time was a horror story. They told me it was free again but charged me $10 for the shipping even though it was being shipped from one state away in Ohio via USPS ground which took a week. When I finally got it, it was packed without any packing material. I called to get it activated and was told there is a $35 early termination fee even though I'd told them I was only going to use it for 4 months (I only need it through the summer since that is how long I'll have the Broadband for). When I asked what my phone number was going to be they tried to hard sell me into 'porting' my old number even though the Vonage service does NOT work with the Deaf relay service and my family uses that with our landline. I finally got a phone number although I'm in the 717 area in Pennsylvania, they gave me the 574 area in Indiana which is TWO states away! I think I'm upgrading my cellphone plan…
Funny thing is, I'm trying to be nice since I used to be a customer service Supervisor for an electronics company which is internationally recognized. |
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Date: 2006-06-24 23:50:16
First name:Stephen
Number of calls made to support: Many
Minutes of life wasted: To Much
Final level of frustration: 8 (10 is bad) |
| Description:I thought I would post this last message about my experience with Vonage since I have submitted 3 previous posts on this website venting my anger about me trying to cancel my service with them. I mentioned in my previous posts that like other people, I was put on hold for over 40+ minutes on numerous occasions when I attempted to talk to somebody about trying to cancel my service. Each and every time I hung up in frustration. I also said that I went online and submitted a complaint form to the Better Business Bureau of Atlanta GA telling of my experience. I was also going to submit a complaint form to the State Attorney General of Georgia but never did. Anyway last night I once again called their customer service department and attempted to speak with somebody about cancelling my service. GUESS WHAT!! Somebody actually answered the phone within about 5 minutes! They were very polite and cancelled my service without any hassle. They charged me $39.99 to cancel but that is nowhere near the amounts I have heard other people say they were charged. I am guessing that they have changed their ways due to people submitting complaints against them. There must have been a lot of complaints leveled against them as they would never change their business practices unless somebody (Federal Agency) was on their backs. I am not FREE OF VONGAGE and will NEVER make the mistake of getting their service again. This time around I will rate my frustration level at a '1' |
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Date: 2006-06-22 08:22:43
First name:Stephen
Number of calls made to support: Many
Minutes of life wasted: To Much
Final level of frustration: 1 (10 is bad) |
| Description:I thought I would post this last message about my experience with Vonage since I have submitted 3 previous posts on this website venting my anger about me trying to cancel my service with them. I mentioned in my previous posts that like other people, I was put on hold for over 40+ minutes on numerous occasions when I attempted to talk to somebody about trying to cancel my service. Each and every time I hung up in frustration. I also said that I went online and submitted a complaint form to the Better Business Bureau of Atlanta GA telling of my experience. I was also going to submit a complaint form to the State Attorney General of Georgia but never did. Anyway last night I once again called their customer service department and attempted to speak with somebody about cancelling my service. GUESS WHAT!! Somebody actually answered the phone within about 5 minutes! They were very polite and cancelled my service without any hassle. They charged me $39.99 to cancel but that is nowhere near the amounts I have heard other people say they were charged. I am guessing that they have changed their ways due to people submitting complaints against them. There must have been a lot of complaints leveled against them as they would never change their business practices unless somebody (Federal Agency) was on their backs. I am not FREE OF VONGAGE and will NEVER make the mistake of getting their service again. This time around I will rate my frustration level at a '1' |
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Date: 2006-06-24 23:50:16
First name:Dana
Number of calls made to support: 8
Minutes of life wasted: 150
Final level of frustration: 9 (10 is bad) |
| Description:Ordered the service at the end of April. It is now June 19th, and I still have not been able to use the service as my telephone number transfer now cannot be located, even though it was there a few weeks ago.
Never, repeat, NEVER in my life have I experience worst customer service. (Who likes to wait for a customer service rep for over an hour?) And don't try emailing them...they'll never answer. |
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Date: 2006-06-24 23:50:16
First name:Amy
Number of calls made to support: 50
Minutes of life wasted: 99999999999999
Final level of frustration: 10 (10 is bad) |
| Description:Where do I start? From the first day we attempted to hook up Vonage we've had nothing but problems. I wish Jeffrey Citron, CEO would stand UP like a man and start teaching his employees how to provide actual customer service. We had trouble hooking up the device, spent hours and days trying to get the technical support we needed, got the run-around. Now, our call quality is so poor I end up using my cell phone almost 100% of the time. We are supposed to receive discounted rates through my global employer of 12 years but when I called, I spoke with 3 different people, held for 40 minutes, a trouble ticket was opened and within a day they emailed me to let me know they would not honor those rates. I have called to complain, and once again am left holding, transferred around and never put through to a supervisor.
The ignorant Vonage employees either are truly uneducated about who they work for or trained to evade questions and deceive customers. I asked, "Who runs Vonage-the President or CEO?" Apparently no one knows the answer. Nor do they know where to direct complaints of a serious nature to or who who or where their corporate office is. And apparently this "mysterious" Vonage customer service can not even tell me where the individual I'm speaking to is located. I have never despised any company as much as this one. To anyone considering Vonage-DON'T DO IT! Vonage truly sucks. |
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Date: 2006-06-24 23:50:16
First name:Suzzan
Number of calls made to support: 100+
Minutes of life wasted: 1000+
Final level of frustration: 10 (10 is bad) |
| Description:I cant even begin to express how pissed off I am about this service or lack there of! On May 17th of this year (2006) I decided to give Vonage a try. I needed to budget my income and lower my phone bill. Little did I know that it would cost me more than I was paying for my local carrier.
I have a very ill mother living with me and I needed to cut costs. I changed service and my number (which I've had for over 25 years) to Vonage, now I can't get my old number back and have no way of making call out and having calls coming in. You can image how bad this is because I need my mothers Doctors and Nurses to be able to call everyday. I have not had phone service for three days and no idea how to get away from this company.
I will tell you to stay away from this service, as far away as possible and stay with your local carrier. Trying to cut costs isn't always in your best interest, even if it costs you more money STICK WITH WHATS WORKS. You'll regret the move to Vonage just as I have.
PLEASE LISTEN TO ME, VONAGE FUCKING SUCKS AND YOU'LL NEVER GET THE RESPECT OR SERVICE YOU DESERVE AS A PAYING CUSTOMER. AND YOU'LL PAY FOR IT THE REST OF YOUR LIFE OR AT LEAST UNTIL YOUR CREDIT CARD HAS BEEN CHARGED TO THE MAX!
If you would like to reply to my comments you may at anioverlap19@hotmail.com
Sincerely
A fucking very unhappy ex-customer of Vonage(at least I hope so)from Maine. |
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Date: 2006-06-18 17:02:24
First name:Suzzan
Number of calls made to support: at l
Minutes of life wasted: One thousand a day for
Final level of frustration: 10 (10 is bad) |
| Description:I cant even begin to express how pissed off I am about this service or lack there of! On May 17th of this year (2006) I decided to give Vonage a try. I needed to budget my income and lower my phone bill. Little did I know that it would cost me more than I was paying for my local carrier.
I have a very ill mother living with me and I needed to cut costs. I changed service and my number (which I've had for over 25 years) to Vonage, now I can't get my old number back and have no way of making call out and having calls coming in. You can image how bad this is because I need my mothers Doctors and Nurses to be able to call everyday. I have not had phone service for three days and no idea how to get away from this company.
I will tell you to stay away from this service, as far away as possible and stay with your local carrier. Trying to cut costs isn't always in your best interest, even if it costs you more money STICK WITH WHATS WORKS. You'll regret the more to Vonage just as I have.
PLEASE LISTEN TO ME, VONAGE FUCKING SUCKS AND YOU'LL NEVER GET THE RESPECT OR SERVICE YOU DESERVE AS A PAYING CUSTOMER. AND YOU'LL PAY FOR IT THE REST OF YOUR LIFE OR AT LEAST UNTIL YOUR CREDIT CARD HAS BEEN CHARGED TO THE MAX!
If you would like to reply to my comments you may at anioverlap19@hotmail.com
Sincerely
A fucking very unhappy ex-customer of Vonage(at least I hope so)from Maine. |
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Date: 2006-06-24 23:50:16
First name:stef
Number of calls made to support: 0
Minutes of life wasted: 4456454654
Final level of frustration: 10 (10 is bad) |
| Description:i work for vonage, or at least one of the call centers that vonage has. i must say, i effing hate this place, ya know i feel really bad for the customers because for every good customer care rep there are like 40 reps that suck really bad....... i can honestly say i do my best, anyways...... i found out about this website through a google search me and my co-workers did one night being really bored at work. i think this site is fantastic and i want to send the highest respects to whoever made this website...... and apologize to the customer's about the stupid reps that vonage hires....... just remember for every 1 smart rep, you get 40 dumb ones....... |
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