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Feel Other's Pain
*Note: Opinions and ideas expressed in postings on WeHateVonage.com are soley those of the poster.
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Date: 2015-01-07 18:32:34
First name:
Gian
Number of calls made to support: 3
Minutes of life wasted: 25
Final level of frustration: 9 (10 is bad)
Description:Vonage is too way expensive. When I realized that, shame on me, I switched to a better company, Voip.ms (I donít work for them), much cheaper that only charges you if you use the service. It costs only cents and the quality is way better than Vonage. I called Vonage to cancel the service but I had already paid for the whole month. I expected reimbursement for 10 days I didn't use the service but got nothing. Do your homework and avoid Vonage.

Date: 2014-12-17 16:46:35
First name:
John
Number of calls made to support: 10+
Minutes of life wasted: 300+
Final level of frustration: 8 (10 is bad)
Description:Vonage for Business is not plug-and-play and it does not have some basic features you would expect from a phone system. (For example, your receptionist will not be able to look at a console and be able to see who is on their phone and who is not.) Do not even consider switching to Vonage for Business unless you have a staff person prepared to spend hours learning how to be a phone technician - hours on the Vonage web site, hours reading the separate phone manuals, hours learning terms like SIP, BLF, DSS Key, Soft Key, etc., and hours on hold waiting to speak with a Vonage technician. It is such a time sink that I am getting ready to switch to another systems and just walk away from the money I spent on phones and the time I wasted trying to get my 7-extension business up and running the way the salesperson promised.

Date: 2014-12-12 01:02:46
First name:
Chris
Number of calls made to support: 20 +
Minutes of life wasted: over 10 hours
Final level of frustration: 9 (10 is bad)
Description:Setup a company of 50 users with Vonage business. I've done many IT project implementations and this was by far the worst. Second week it was non stop calls from business users that call quality was terrible and call queues would not work. Customers calling in and not connecting with anyone while stuck in limbo. Even the reporting portal at Vonage showing that 20% of calls dropped, another 15% not answered, all while customer service people sitting next to silent phones. It seems that Vonage reps have no control whatsoever over the problems. The one thing Vonage does effectively is damage a businesses ability to collaborate.

Date: 2014-11-19 16:20:52
First name:
Justin
Number of calls made to support: many
Minutes of life wasted: hundreds
Final level of frustration: 9 (10 is bad)
Description:After being an admin for my company's phone system through Vonage Business for almost 2 years, I've decided to post on this site. I believe Vonage's policy is to lie through their customer service. They have so many issues I don't know where to start. Their service is unreliable, their staff hasn't a clue, they can't even get call logging correct. I can let you know to move on and DO NOT use their service. I will be recommending a transition to a new provider.

Date: 2014-11-16 16:21:30
First name:
Arun kumar
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 9 (10 is bad)
Description:Vonage ad says unlimited international call and to more than 60 countries. It is subject to residential usage which is 3000 mins only and few countries only land line calls are free otherwise all are charged. Plan will be changed to power user plan for minimum 3 months which is $65.69 per month . They will let you to disconnect the service but they charge you early termination fee around $100. I took $9.99 plan and paid only for 3 months but it was changed to power user plan $65.69 , I happened to disconnect the service but they charged me $85.13. Customer service is poor , they give you false promise. I sent mail to usagemanagement@vonage.com but no response till date. Beware of Vonage. They will make you look a like fool.

Date: 2014-11-03 14:15:58
First name:
irwin
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 8 (10 is bad)
Description:keep getting the dreaded "one moment please, we are calling your party" on every outbound phone call, super annoying and of course ZERO support from Vonages worthless customer service...am about to cancel any day now if this keeps up...

Date: 2014-10-29 14:55:01
First name:
Jiju
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 9 (10 is bad)
Description:In the past I recommended many to vonage. When I had a technical issue because of Vonage adapters fault, vonage support took 3 months. They kept me waiting all along. I spent around 40 hours for a very simple diagnosis which they never did. They kept on blaming the newly occurring call drops on my ISP. Finally frustrated I wanted to cancel. They offered me to try a new vonage adapter and 3 months of free usage plus 6 months of half rate. But they failed to ship me the vonage adaptor. After one week when I called back to see whether they shipped the adaptor they started playing drama again. They never shipped adapter. I went ahead with cancellation. They wouldn't allow to cancel on a weekend. I had to wait to call until Monday. On Monday when I called, they wouldn't allow me to cancel. Instead they wanted me to buy the adaptor from walmart or a local store nearby. When I tried new adaptor the issues were resolved. But after one month vonage adaptor failed again. I already spent 40 hours on waiting in line for a vonage sucker staff. Now I cannot sleep without talking to vonage suckers. Just kidding. So I am checking with consumer forums on how to cancel the vonage service for good.

Date: 2014-10-26 18:21:14
First name:
Brian
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 10 (10 is bad)
Description:Vonage didn't cancel my service when I asked them to and the refused to forgive my last bill. After being a customer for over 7 years, the bill was sent to collections within days of this dispute. Even with repeated calls to their customer 'service' department, I was unable to get anywhere. They screwed up and I had to pay. Vonage and their support department are terrible!!!!

Date: 2014-10-23 04:19:05
First name:
Bill
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 6 (10 is bad)
Description:I thought things would be simple. WRONG! I was able to use it for a bit of time (1-2 weeks) after 2 weeks of calling tech support. I am into IT as a profession, so I know when a piece of advice (thing to try next) is total BS. So, I need to tell them to wait a moment, tell them what I already knew would happen if I followed that advice & then hear (did I say hear? That's not quite true, because most have such heavy accents that they make me wonder if I am a sociopath due to the thoughts that start going through my head about socialization, communication, etc.) ...and then hear them say can they call me back and test a number to call back. Usually I don't hear back, so I am left with a G*D*AMN box that sometimes gets calls and sometimes makes calls; but, they both simultaneously never work - and sometimes doesn't work at all. If I could just talk to someone that I could understand the accent of, and someone that is truly a technician and not a script reader, then I might actually have a working system and not need to come even more closer to canceling.

Date: 2014-10-13 15:05:04
First name:
Antonio
Number of calls made to support: 30
Minutes of life wasted: 180
Final level of frustration: 9 (10 is bad)
Description:I can solve every problem Vonage has if they will listen. If they install a 'cancel account' button on their website I myself will renew my Vonage account. But the installation of such a button is doubtful. They force you to call them to cancel. (That's an ingenious scam; do they think humans are that stupid not to see through that one?) Further, if your Vonage phone is dead, how do you call them to cancel? Worst, if you want customer support you cannot get it via the internet; you must CALL Vonage, where upon you will get a brain-dead answer machine, that asks you ten stupid questions. "If you're angry and ready to scream press one" "If you're going crazy because we won't answer your call, press two." . . . and so on for ten minutes, when all you want is a human to answer the phone. Then you are put on hold for twenty minutes, maybe more. When you get someone, they are flunkies from India who speak compromised English. "Hoe kan I heppy you"? Okay, they need jobs, fine. But my phone is dead and I want it to work, not learn to speak Pigeon English. BUT, if Vonage had a "Cancel Account" button, someone who speaks English and cares about money will call you/me at once and ask, "Why do you want to cancel"? To which you/I can reply, "Because I cannot contact Vonage in under 60 minutes." - I suspect that they will grasp that and say that they should place a cancel account button on their website for anyone who spends more then 5 minutes on hold. Perhaps they'll ask if they answer you sooner and/or place a cancel account button on their website will you not cancel? That would work. I've had several accounts for at least a decade with Vonage. I had Vonage for all my employees. No more. Pay attention Vonage, place a 'cancel account' button on your website and I'll be back.


 
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*Note: Opinions and ideas expressed in postings on WeHateVonage.com are soley those of the poster.