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Date: 2013-05-10 08:22:31
First name:john
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 1 (10 is bad) |
| Description:poor connectivity, with static, transmission delay, poor volume control; but good supportive service, so far, and better than Magicjack; none of the following list of 10 options apply to my case, which is more a comment on the technology than on the company |
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Date: 2013-05-08 14:03:45
First name:Mohammad
Number of calls made to support: too
Minutes of life wasted: too many
Final level of frustration: 9 (10 is bad) |
| Description:I work at Fry's and sell Vonage to customers knowing that I am ripping them off. I get paid $30 commission for each sale, so I do it. I have to make a living but I know it is wrong to prey on immigrants who just want to talk to their family. I hate doing it but almost have no choice because I would be broke if I didnt. VONAGE SUCKS BALLS. THEY OVERCHARGE YOU AND IT IS SO HARD TO CANCEL. THEY ARE CON ARTISTS. I cant wait to see what happens when karma catches up with them, they are almost capitalism at it's worst. |
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Date: 2013-05-07 15:40:12
First name:Lee
Number of calls made to support: Hund
Minutes of life wasted: Thousands
Final level of frustration: 10 (10 is bad) |
| Description:EVERYONE VONAGE IS TRYING TO REINVENT ITSELF IN THE HOPES OF ESCAPING THERE BAD PUBLICITY THERE NEW COMPANY IS "Basic Talk" please don't buy into it, it's just a trap to get customers back |
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Date: 2013-05-06 21:52:37
First name:Mick
Number of calls made to support: Too
Minutes of life wasted: Oh Lord
Final level of frustration: 9 (10 is bad) |
| Description:Suggestions for Dealing with the Jerks |
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Date: 2013-05-06 12:46:39
First name:Anthony
Number of calls made to support: 4
Minutes of life wasted: 90
Final level of frustration: 10 (10 is bad) |
| Description:I received a call from a collection agency today. I was turned over by vonage to them recently and they stated I owed them $71.95; they could provide no details so I told them to pound salt.
I stewed for a bit and then called the vonage nuthouse. I had stopped using them in Dec 2010 and switched over to the Comcast triple play. I had their service for around 5.5 yrs. The clerk said I owed them 31 bucks for the “box” which always broke and I owed the 43 for the last service. The rep said they made numerous attempts to collect it… Called us written emails etc which they could provide no record and they ported the number over in Jan 2011; why would they port a number over with a balance.
Finally after they figured out I wasn’t paying them anything the agreed to “do me a favor”
These guys are crooks, 28 months and then try to collect a bill they were not entitled too to begin with…
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Date: 2013-04-30 11:11:41
First name:Meaghan
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 10 (10 is bad) |
| Description:After canceling my service with vonage twice, the company still was charging my credit card. When I phoned the company, they stated that they had no record of my cancelation, nor that my preferred phone company had called them as well to transfer my service. When I called to get reimbursed for the money, it turns out that their claims dispute department has no phone number or email address to contact them through. They only accept mail within 7 days of cancelation, and there is no way to verify that they have received your complaint, or that they will reimburse the money. I gave the company shit over the phone, about how poor their customer service is and that they are just trying to ripe people off. Needless to say, I will tell everyone I meet to never do business with them. It's just robbery... word from the wise, never condone automatic credit card billing.. EVER! |
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Date: 2013-04-29 23:25:47
First name:Axel
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 6 (10 is bad) |
| Description:I work at vonage for the sales dpt. We are located in Costa Rica. This place sucks, the rates are low but the taxes are very high and we are not supposed to tell that. We offer plans with no agreement, but we are not allowed to mention it. Honestly, sometimes i feel like i'm lying just to get some commissions. |
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Date: 2013-04-24 18:27:09
First name:ramona
Number of calls made to support: 10
Minutes of life wasted: 50
Final level of frustration: 10 (10 is bad) |
| Description:i called and cancelled my service on dec 28 2012 and i told them that i will not be living in the same place that i lost my job and now there still trying to get money out of me. |
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Date: 2013-04-24 15:32:57
First name:Gungpae
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 9 (10 is bad) |
| Description: I signed up with Vonage Yesterday 4/23/2013 and was told by the calling agent that I would be paying $9.00 per month for phone service and that I would get Internet service from Time Warner Cable at 15mbps for 29.95 per month. When I called TWC this morning to setup an appointment for installation the Time Warner agent said that It would cost me $49.95 per month for 15 mbps but I could get 3mbps for the $29.95 price. I called Vontage back to tell them what I was told yesterday about what I would be charged and was told that they don't have anything to do with Internet and they didn't know who the agent was that I had talked to. He was from another country and not with there Vonage. I told them I would like to cancel my Account and they said I had to wait 7 - 10 days before that could be done. After many calls to Vonage today they are going to cancel my account now!! I guess they thought I had STUPID Tatooed on my forehead. If you get a call from Vonage just hang up and everything will be OK I guess. |
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Date: 2013-04-19 16:41:43
First name:Nice
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 9 (10 is bad) |
| Description:Vonage really sucks. Very bad experience. Without contacting changing plans and charging more and more money. If I call they say they want to monitor usage to downgrade.
Don't use this service. |
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