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Date: 2012-02-03 11:28:20
First name:Arunkumar
Number of calls made to support: 6
Minutes of life wasted: 100
Final level of frustration: 10 (10 is bad) |
| Description:Cancelling Vonage order not started using the serivce, I ordered the vonage phone as there was a dispute with my previous phone company. However the despute resolved and now when I try to cancel my order last 4 days I am running back and forth. Vonage says they cannot take the cancel order online niether on phone with support, the specific account management department has to process who says their system under maintenance for last 3 days. I dont understand how the same company has system works one place where it does not in other location or even in same but different department. |
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Date: 2012-01-26 15:23:45
First name:Mike
Number of calls made to support: 2
Minutes of life wasted: 45+
Final level of frustration: 9 (10 is bad) |
| Description:Had been a happy Vonage.ca customer for 5-6 years. Fell a bit behind as work was very slow over Xmas and my credit card got maxed. And They wont accept direct payment from my bank account. So Im about $58 behind on my bill. I call to make a deferred payment arrangement and am told no problem, pay on Sat Jan 28th, all is well. I ask, are you sure, Im fine, because its important that Im not cut off. He says, nope its fine. Now on the 26th, I get cut off. I call in and am told that under no circumstances should the employee have told me that (and they see it is true as its written down ) and they will not hook me back up until its paid. I get the matter accelerated to a supervisor, who tells me the same thing, suggests that they will give the employee better training on the matter and that I have no chance of being hooked back up. period. Going in circles. I point out, your employee told me I was fine, or Id have made other arrangements at my end. She defends by saying that they tried to call me on the 24th to inform of the suspension.. ( I made deferred arrangement on Jan 20th ) So now Im supposed to sit around all week waiting for them to go back on their word? I say to the supervisor, you could have me for another 5 years, happily, if you just hook me back up for the 2 days as promised by the rep, and Ill make the payment as arranged on that date. Nope. No go. I tell her, (truthfully ) that Ive already got internet and tv through a company that has been trying to lure me away from Vonage for 5 years for digital phone and that I can call them and have a modem here in 20 minutes if I go down to their store and pick it up and Ill NEVER pay the overdue I owe Vonage and they WONT get another 5 years of payments from me. Im told thats not her problem and Im free to do as I please. Good grief, what a loser company. I also point out that Im an isntaller and tech ( computers ) and that I have clients picking my brain constantly about digital phone lines and Ive ALWAYS reccomended Vonage, now I will do the opposite and steer the AWAY from Vonage. Unbeleivable actions froma company, thet will NEVER see what I owe them now. They throw a long term client to the wolves for $58.. LOL!!!!!! Now I gotta go call Shaw, and my new system hookedup.. hurray for one bill. |
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Date: 2012-01-06 00:15:23
First name:michele
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 10 (10 is bad) |
| Description:we disconnected our service with vonage in Nov-all boxes have been taken off our computer yet I still get random phone calls picked up!!~ this is one of the most predatory companies I have ever worked with!! Not sure what they are going to do next |
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Date: 2012-01-03 13:45:07
First name:michele
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 10 (10 is bad) |
| Description:well our bill is now up to 107 and some change-here is the link for the fcc
http://www.fcc.gov/ |
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Date: 2011-12-30 09:01:11
First name:sam
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 5 (10 is bad) |
| Description:greedy money vacuum |
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Date: 2011-12-22 13:36:42
First name:Henry
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 10 (10 is bad) |
| Description:After deciding to give me a new account number Vonage now base the date for my service length on their new account number and not on how long I have had service - hence a disconnection charge of $50. Sucky service actually gets poorer. |
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Date: 2011-12-20 09:51:27
First name:Ricardo
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 10 (10 is bad) |
| Description:They signed me up for 4 (FOUR) lines when I was requesting one. They made it a hell to cancel the lines, had to pay out of pocket to return 4 boxes of equipment and kept charging my credit card even after I cancelled.
Now they keep calling me daily and can't make them stop |
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Date: 2011-12-15 21:39:48
First name:michele
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 10 (10 is bad) |
| Description:so you saw my post yesterday we are now going to Channel 13 news here is the new bill it goes up daily Account Balance: $74.68
For details on the Late Payment Fee policy, please click on the following link http://support.vonage.com/doc/en_us/1582.xml.
For your protection, checking and bank card information should not be submitted through email.
To process the balance due and return your Vonage account to good standing, log in to your Vonage Online Account and enter your valid payment information. Simply click on the "Make a Payment" link located in the upper right corner. Here, you may change your payment method to your checking account if you like. Your transaction will not be completed until the balance due is processed successfully. To get to your Online Account fast, click here: https://secure.vonage.com/webaccount/.
For more information on making payments or updating your billing information, please go to: http://www.vonage.com/help.php?category=51&nav=6.
To send us an email, please visit our Contact Us page: http://www.vonage.com/contactus.php.
Thanks again for choosing Vonage!
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Date: 2011-12-15 19:11:37
First name:tyler
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 8 (10 is bad) |
| Description:Vonage continues to send me unwanted junk mail, addressed to other members of my family but somehow with my address. I send back every piece, writing "Refused, return to sender" on them. I even called them twice to request that they stop but they still come, several times a month. And I have never even been a vonage customer! Now I never will after this frustration and reading all of these posts about a truly horrible company which is most likely run by a bunch of careless, greedy people. Vonage, can go suck my *%#@... |
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Date: 2011-12-14 23:50:21
First name:michele
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: 10 (10 is bad) |
| Description:ONGOING SAGA WE WERE SQUARE WITH THIS COMPANY WHEN WE RECORDED OUR CONVERSATION WITH THEM NOW HERE IS THE NEWEST EMAILS...Account Balance: $62.94
For details on the Late Payment Fee policy, please click on the following link http://support.vonage.com/doc/en_us/1582.xml.
For your protection, checking and bank card information should not be submitted through email.
To process the balance due and return your Vonage account to good standing, log in to your Vonage Online Account and enter your valid payment information. Simply click on the "Make a Payment" link located in the upper right corner. Here, you may change your payment method to your checking account if you like. Your transaction will not be completed until the balance due is processed successfully. To get to your Online Account fast, click here: https://secure.vonage.com/webaccount/.
For more information on making payments or updating your billing information, please go to: http://www.vonage.com/help.php?category=51&nav=6.
To send us an email, please visit our Contact Us page: http://www.vonage.com/contactus.php.
Thanks again for choosing Vonage!
Sincerely,
Vonage Customer Care
This email was sent from a mailbox that does not accept replies.
Account Balance: $57.94
For details on the Late Payment Fee policy, please click on the following link http://support.vonage.com/doc/en_us/1582.xml.
For your protection, checking and bank card information should not be submitted through email.
To process the balance due and return your Vonage account to good standing, log in to your Vonage Online Account and enter your valid payment information. Simply click on the "Make a Payment" link located in the upper right corner. Here, you may change your payment method to your checking account if you like. Your transaction will not be completed until the balance due is processed successfully. To get to your Online Account fast, click here: https://secure.vonage.com/webaccount/.
For more information on making payments or updating your billing information, please go to: http://www.vonage.com/help.php?category=51&nav=6.
To send us an email, please visit our Contact Us page: http://www.vonage.com/contactus.php.
Thanks again for choosing Vonage!
Sincerely,
Vonage Customer Care
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